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Seminars : TLC, Talk Listen Communicate, LLC

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Phone etiquette skills for: Local, mobile and global

Get the most out of every phone conversation by maximizing telephone efficiency.

The people who answer the phones are the first point of contact with customers. In order to begin with the end in mind, the initial message needs to include questions, listening, a sincere voice and positive words. This seminar teaches people to find and use their best voice and to understand the messages that vocal tones send. Next, participants practice how to engage the caller in conversation using the right questions. Finally, participants learn to align with the caller and avoid words that create defensiveness.

You will learn how to:

  • Control the 3 elements of voice that affect tone.
  • Ask questions with increased clarity.
  • Find alternatives for words that create defensiveness.
  • Align yourself vocally with the caller.

Available :

(click on seminar name for more info)

Just For Fun

Murder In The Mountains

  • A unique, completely interactive murder mystery.
  • Each participant plays a character.
  • All meals catered right to you (includes dinner & desert the 1st night; breakfast & lunch the 2nd day)
  • Plenty of time to enjoy the fresh mountain air and on-site activities like board games, bonfires, cards, darts, duck watching & feeding, fishing, hiking, horseshoes, nature walks, stargazing, swimming, tubing & volleyball.
  • Beautiful, clean accommodations.

Laugh and Learn

  • Energize your team by incorporating laugher with learning!
  • Increase team camaraderie by competing in fun, work - related, activities!
  • Learn tools to enable your people to focus, win, and celebrate as a team!
  • Develop the skills to laugh and yourself to enable you to relax and be more effective!
  • Discover traits and skills you didn't know about yourself or each other by engaging in physical and intellectual challenges!

Develop the skills to laugh at yourself to enable you to relax and be more effective!

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